Refund & Return Policy

Damaged or wrong item

Contact support@mego.ai within 48 hours of delivery with your order reference and clear photos or video of the parcel and item. After verification, choose a full refund or replacement where available.

Change of mind

Request a return within 7 days of delivery. The item must be unused, unaltered and returned with its original packaging and supplied accessories or documentation. The buyer pays return shipping. We process the refund after the returned item is received and inspected.

Refund processing

Approved online-order refunds are sent to the original payment method through Razorpay. Banks commonly take 5–7 business days after initiation, but provider timelines can vary. This policy does not limit consumer rights that cannot legally be excluded.

Source-on-request orders

The website takes no payment for Tier 2 enquiries. Availability and actual-item photos are confirmed before a manual payment link is offered. The terms supplied with that link govern the resulting confirmed order.

How to request help

Email support@mego.ai with the Mego Store order reference. Seller: AKSHAY BHARDWAJ (Sole Proprietor), GSTIN 27AZTPB9054B1ZA.